Privacy Policy

Depending on the application or communication, we may collect:

• Full name
• Email address
• Phone number (optional)
• Age range
• Country
• City or local area
• Program interests
• Availability
• Online or in-person preference
• Application answers
• Accessibility considerations
• Communication records
• Attendance information
• Feedback voluntarily provided

The application form does not request:

• Passwords
• Bank or payment information
• Detailed medical records
• Government identification documents
• Unnecessary sensitive personal information

Personal information may be used to:

• Organize participants into upcoming session batches
• Communicate session details by email
• Request clarification when needed
• Manage attendance
• Respond to safety or accessibility concerns
• Improve organizational activities
• Meet legal and administrative obligations

The organization may use third-party service providers for website hosting, database management, email delivery, online forms, video meetings, analytics and security.

The organization does not sell applicant personal information for advertising purposes.

The organization aims to use reasonable administrative and technical measures to protect personal information.

Personal information may be retained for as long as reasonably necessary to organize sessions, maintain organizational records and meet legal obligations.

Subject to applicable law, individuals may request access to, correction of, or deletion of eligible personal information, and may withdraw from optional communications.

Requests may be sent to contact@civella.org.

Submitting an application or participating in a program does not automatically give the organization permission to publicly use a participant's image, voice, personal story or testimonial.

Separate permission must be obtained before identifiable participant content is used publicly.

The website may use essential cookies necessary for functionality and security, and limited analytics to understand website performance.

This policy may be updated as the organization's systems and activities develop. The current effective date and last reviewed date will remain visible on this page.